Privacy Policy

1. Who We Are

Integrative Head & Neck Specialists, LLC is a physical therapy practice providing focused, compassionate, and comprehensive care for patients experiencing head, neck, jaw, craniofacial, dizziness, and related pain concerns.

Our website is built on Wix Studio and hosted through Wix’s website platform.
Business Name: Integrative Head & Neck Specialists, LLC
Location: Gainesville, Florida
Email: drblanchard@ihnss.com
Website: www.ihnss.com

2. What Information We Collect

We may collect and process the following types of personal information when you interact with our website, submit a form, schedule a consultation, or contact us directly:

• Personal details: your name, email address, phone number, and any information you voluntarily share through our contact, inquiry, or booking-related forms.

• Inquiry information: introductory messages, appointment questions, referral-related details, or general information you choose to provide when reaching out to Integrative Head & Neck Specialists.

• Scheduling information: information submitted through booking links or scheduling tools used to request or manage appointments.

• Usage data: browser type, device type, IP address, pages visited, and general website analytics collected through cookies, analytics tools, or similar technologies.

• Social and embedded data: information related to interactions with embedded content, external links, videos, maps, or social media links featured on our website.
   

Please avoid submitting sensitive medical information through general website contact forms unless specifically directed to do so through a secure patient communication or intake system.

3. How We Use Your Information

We may use the information collected through our website to:

• Respond to inquiries, consultation requests, or appointment-related questions.

• Communicate regarding services, scheduling, referrals, or general practice information.

• Support website functionality, user experience, and accessibility.

• Improve website performance, content, and navigation.

• Share updates or educational information if you voluntarily opt in to receive communications.

• Maintain the safety, security, and integrity of our website.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We collect and use your information under the following lawful bases, where applicable:

• Consent: when you voluntarily provide information through forms, email, booking tools, or other communication channels.

• Contractual necessity: when information is needed to respond to your request, support scheduling, or provide information about services.

• Legitimate interest: to maintain, improve, analyze, and secure our website and user experience.

• Legal obligations: when required to comply with applicable laws, regulations, or professional responsibilities.
   

5. Patient Privacy & Health Information

Integrative Head & Neck Specialists takes patient privacy seriously. Certain communications, forms, scheduling tools, intake systems, or patient-related platforms may involve health-related information and may be governed by additional privacy protections.

General website forms and email may not be the most secure way to transmit sensitive medical information. If you are an existing or prospective patient, please use any secure patient communication tools, intake systems, or direct instructions provided by the practice when sharing personal health information.

6. Data Storage & Security

Your information may be stored through Wix’s website infrastructure and through trusted third-party tools used to support website functionality, scheduling, communication, analytics, and practice operations.

We take reasonable administrative, technical, and organizational precautions to protect personal information. These may include secure website hosting, SSL encryption, restricted access, and the use of trusted service providers.

However, no online platform, website, or electronic communication method can guarantee complete security. In the unlikely event of a security incident, appropriate actions and notifications will be made in accordance with applicable privacy laws.

7. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, understand how visitors interact with the site, improve performance, and support analytics.
You may manage or disable cookies through your browser settings or through any cookie banner or consent tool presented on the site.

8. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction or deletion of your personal information.

• Withdraw consent for certain communications at any time.

• Ask questions about how your information is collected, used, or stored.

• Submit a privacy-related concern if you believe your information has been misused.
   

To exercise any of these rights, please contact us at:
Email: drblanchard@ihnss.com

9. Third-Party Tools & Integrations

We may use trusted third-party platforms to support website functionality, analytics, scheduling, forms, communication, and patient-related processes. These may include, but are not limited to, Wix, Google Analytics, IntakeQ, Spruce Health, embedded forms, booking systems, maps, and other website or practice-management tools.

Each third-party platform maintains its own privacy and security practices. We encourage you to review their respective privacy policies where applicable.

10. Links to External Websites

Our website may include links to external websites, resources, booking tools, social media platforms, or third-party services. We are not responsible for the privacy practices, security, or content of external websites or platforms.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, website features, privacy practices, or legal obligations. Any updated version will be posted on this page with a revised effective date.